Common QuestionsFrequently Asked
Frequently Asked
Questions
Find answers to common questions about our services, appointments, and policies — all in one place.
Browse Topics
Select a category or scroll to find your answer.
Appointments
How do I book an appointment?
You can book through our online booking system, by calling us, or via WhatsApp. Visit the "Book a Consultation" page to get started.
Can I reschedule or cancel my appointment?
Yes, you can reschedule or cancel up to 24 hours before the scheduled time. Please contact us as soon as possible.
What is your cancellation policy?
We offer free cancellations up to 24 hours before your appointment. Cancellations within 24 hours may be subject to a fee.
Do you offer same-day appointments?
Same-day appointments are available based on availability. Please call us or use our online booking system to check.
Payment & Insurance
What insurance do you accept?
We accept most major insurance plans. Please call us to verify if your specific plan is accepted.
What are your payment options?
We accept credit cards, debit cards, cash, and EFT. Payment plans are available for larger procedures.
Do you offer payment plans?
Yes, we offer flexible payment plans for patients without insurance or those with high out-of-pocket costs. Please speak with our staff.
Do I need to bring insurance documents?
Yes, please bring your medical aid card and a valid ID to your appointment to process claims efficiently.
Services
What services do you offer?
We offer general practice, preventive care, women's health, men's health, child wellness, mental health, life coaching, IV therapy, and more.
Do you provide lab services on-site?
Yes, we have on-site lab services. Results are typically available within 24–48 hours.
Can I get a prescription filled?
We can provide prescriptions that you can fill at any pharmacy.
Do you offer virtual consultations?
Virtual consultations are available for follow-up visits and non-urgent consultations. Please call us to arrange.
Medical Records
How can I access my medical records?
You can request your medical records online through our patient portal or by contacting our office directly.
Is there a fee for medical records?
Medical records are typically provided free of charge. Copies or transfers may incur a small administrative fee.
How long do you keep medical records?
We maintain records for a minimum of 5–7 years as per regulatory requirements.
Can I share my records with another doctor?
Yes, with your written consent, we can transfer your records to another healthcare provider.
Office Policies
What are your office hours?
Mon–Fri: 9:00 AM – 5:00 PM, Saturday: 10:00 AM – 2:00 PM, Sundays & public holidays: Closed.
Do you offer walk-in appointments?
Walk-ins are accepted on a first-come, first-served basis. We recommend calling ahead to minimise wait times.
What should I bring to my appointment?
Please bring your medical aid card, valid ID, a list of current medications, and any relevant medical documents.
What is your no-show policy?
We appreciate at least 24 hours notice for cancellations. Multiple no-shows may result in a fee.
Health & Wellness
What should I do in case of an emergency?
Call emergency services immediately or go to the nearest emergency room. For urgent non-emergency issues, call our office.
Do you provide health screenings?
Yes, we offer comprehensive health screenings and preventive care services as regular appointments.
Can I get fitness and nutrition advice?
Yes, we provide lifestyle counselling including fitness and nutrition advice as part of preventive care.
Do you conduct home visits?
Home visits may be available for patients with mobility issues or specific medical needs. Please contact us to discuss.
Still Have Questions?
Our team is happy to help. Reach out through any of the channels below.